Buy Desktop Computer
Frequently Asked Question (FAQs)
Why should I buy a PC from
We have been building, selling and
repairing desktop PC since 1995 and are one of the premier PC manufacturers of
desktop PCs in Australia. We are a multi-award winning PC manufacturer. Over
the past 24 years, we have seen many PC shops come and go. They use low
grade parts or sell PCs without genuine Microsoft Windows or Microsoft
Office to save them a few hundred dollars. They also do not have a pickup
option or provide onsite warranty. Be very careful of these online stores.
They generally do not have a Facebook page or a Google My Business Page.
These are the only 2 sites where end users can provide genuine feedback.
Don't buy from a online PC store if they don't have a Facebook page and a
Google My Business site.
Supertech Computers is a Gold
level Intel Technology Provider, an ASUS Partner, and a Microsoft OEM
Partner. You are most welcome to pickup your PC from our store and we do
have the option of on site warranty which is provided by an Australia wide
professional warranty company.
How does the order process work?
Simply fill out the order form for
the PC that you are after and click on the submit button or the BUY NOW
button. Once this is done, we send your order to the warehouse for
customisation and final test. Meanwhile, we will send you an email within 2
working hours of receiving your order regarding payment. Please make sure
that you click on the BUY now button and not the SAVE FOR LATER.
How do I order?
We are currently
working on a new web site with online ordering. Till then please feel free
to either call us or use the online order form to place orders..
How do I Pay?
You can either pay by
Cash (if picking up), Visa, MasterCard, EFTPOS, Internet Bank Transfer or by
depositing the funds into our bank account at any Westpac or Commonwealth
bank branch. To minimise credit card fraud, we only accept Visa and MasterCard
How do you deliver?
We use Fastway
Couriers or Couriers Please. Generally orders are delivered within 1 to 3
working days. All goods are fully insured.
Can I pick up?
Yes, we generally have
most of the computers in stock and you are most welcome to pick it up from
any of our two locations. Simply call us to place your order and we can have
the goods ready for pickup within 5 working hours.
How soon can I expect to receive my
It all depends on which PC you
order, where you live and how quickly you arrange payment. If we have the PC
in stock, we can ship it out to you within 1 to 2 working days of receiving
your payment in our bank account. If you are in a rush and need a PC
urgently, then simply call us after placing the order or state in the
comments section in the order form then you need the PC ASAP. we will try
our best to process your order quicker.
Where are you?
WE ARE MOVING - we
have listened to your suggestions and are currently moving to our new bigger
warehouse with heaps of storage and parking for 40 cars.
Is Windows Installed if I buy it
with the PC?
Yes, if you buy Microsoft
Windows from us then we do install it. We also download and install all the
latest updates for it.
Do you offer Lay-By
(Lay-Buy, Layby, Laybuy) or can I buy the computer on Payment
Yes, we offer laybuy as well as
payment options on most of our desktop computers. You can buy the PC on
layby and pay it over 8 weeks.
What if I need help
Setting up the PC when I get it?
Simply call us when
you get the PC and we will help you to set up the PC. All our PCs come
pre-loaded with remote login software so that we can login to you PC with
your permission and help you set it up.
Why do have a limited
choice on Cases?
We ship our PCs
all over Australia. The cases that we use are designed to travel. These
cases allow for each and every part to be screwed in and properly secured
for travel. Most other cases have a screw-less design. These cases fail our
drop test and therefore we do not use them.