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Frequently Asked Question (FAQs)

 

 

Why should I buy a PC from Supertech Computers?

We have been building, selling and repairing desktop PC since 1995 are one of the premier PC manufacturers of desktop PCs in Australia. We are a multi-award winning PC manufacturer. Over the past 22 years, we have seen many PC shops come and go. They use low grade parts or sell PCs without genuine Microsoft Windows or Microsoft Office to save them a few hundred dollars. They also do not have a pickup option or provide onsite warranty. Be very careful of these online stores. They generally do not have a Facebook page or a Google My Business Page. These are the only 2 sites where end users can provide genuine feedback. Don't buy from a online PC store if they don't have a Facebook page and a Google My Business site.

Supertech Computers is a Gold level Intel Technology Provider, an ASUS Partner, and a Microsoft  OEM Partner. You are most welcome to pickup your PC from our store and we do have the option of on site warranty which is provided by a Australia wide professional warranty company.

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How does the order process work?

Simply fill out the order form for the PC that you are after and click on the submit button or the BUY NOW button. Once this is done, we send your order to the warehouse for customisation and final test. Meanwhile, we will send you an email within 2 working hours of receiving your order regarding payment.

How do I order?

We are currently working on a new web site with online ordering. Till then please feel free to either call us or use the online order form to place orders..

How do I Pay?

You can either pay by Cash (if picking up), Visa, MasterCard, EFTPOS, Internet Bank Transfer or by depositing the funds into our bank account at any Westpac or Commonwealth bank branch. To minimise credit card fraud, we only accept Visa and MasterCard via BPAY.

How do you deliver?

We use Fastway Couriers or Couriers Please. Generally orders are delivered within 1 to 3 working days. All goods are fully insured.

Can I pick up?

Yes, we generally have most of the computers in stock and you are most welcome to pick it up from any of our two locations. Simply call us to place your order and we can have the goods ready for pickup within 4 hours.

How soon can I expect to receive my PC?

It all depends on which PC you order, where you live and how quickly you arrange payment. If we have the PC in stock, we can ship it out to you within 1 to 2 working days of receiving your payment in our bank account. If you are in a rush and need a PC urgently, then simply call us after placing the order or state in the comments section in the order form then you need the PC ASAP. we will try our best to process your order quicker.

Where are you?

WE ARE MOVING - we have listened to your suggestions and are currently moving to our new bigger warehouse with heaps of storage and parking for 40 cars.

Is Windows Installed if I buy it with the PC?

Yes, if you buy Microsoft Windows from us then we do install it. We also download and install all the latest updates for it.

What if I need help Setting up the PC when I get it?

Simply call us when you get the PC and we will help you to set up the PC. All our PCs come pre-loaded with remote login software so that we can login to you PC with your permission and help you set it up.

Why do have a limited choice on Cases?

We ship our PCs all over Australia. The cases that we use are designed to travel. These cases allow for each and every part to be screwed in and properly secured for travel. Most other cases have a screw-less design. These cases fail our drop test and therefore we do not use them.

 

 

 

 

 

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SUPERTECH COMPUTERS

Serving you since 1995

Phone 1300 89 15 30 or   0403 326 639

 

Gaming Desktop PC Australia